Customer Service Coordinator

2 months ago


Bridgwater, Somerset, United Kingdom Wessex Water Full time

Are you a highly organized and motivated individual with excellent customer service skills? We have an exciting opportunity for a Customer Inspector Scheduler to join our team at Wessex Water.

Key Responsibilities:

  • Deliver outstanding customer service and ensure customer expectations are met and exceeded.
  • Liaise with customers to schedule appointments and book work for field staff within service level agreements (SLA).
  • Ensure work is completed within strict SLAs and make clear, decisive, and efficient judgements.
  • Provide clear direction to all parties who require work progress and outcome updates.
  • Remain calm and positive under pressure while incorporating flexibility into your role during periods of change.

What We Offer:

  • Total pension contributions up to 20%.
  • Career progression and professional development opportunities.
  • 25 days' holiday rising to 28 with length of service.
  • The opportunity to buy up to ten days' holiday and sell up to five every year.
  • A healthcare package that allows you to claim back healthcare costs.
  • Life assurance of up to eight times your salary.
  • A new electric car in exchange for part of your gross salary, subject to conditions.
  • Cashback and discounts from more than 3,000 retailers.
  • One paid volunteering day each year.
  • Enhanced family leave and pay arrangements.
  • An interactive health and wellbeing platform.
  • Support from mental health first aiders.
  • A £1,000 referral fee if you recommend someone to work for us.

About Us:

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West. We aim to have a positive impact on the communities we serve and the natural environment. Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us. You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.

We continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.



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