Hospital Switchboard Operator

3 weeks ago

Yeovil, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

Job Overview

The position of a hospital switchboard operator involves managing the communication systems of the facility, responding to urgent calls, and providing support to the main reception and car park intercom during off-peak hours. It is essential to be knowledgeable about emergency protocols, including fire safety, major incidents, and lockdown procedures, ensuring that all services are rendered efficiently and courteously to both internal staff and external clients. The role requires flexibility in working hours, as shifts are available around the clock, every day of the year.

Key Responsibilities

In this role, you will be expected to:

  • Answer emergency calls within 5 seconds and respond through the messaging system.
  • Handle general inquiries within 30 seconds and manage alerts for fire alarms and other departmental notifications.
  • Provide out-of-hours reception support and assist with car park inquiries, payments, and taxi arrangements.

About Somerset NHS Foundation Trust

Somerset NHS Foundation Trust is committed to offering a comprehensive range of benefits to its employees, including flexible working arrangements, participation in the NHS pension scheme, a generous leave allowance, and a focus on professional development.

Employees are eligible for the Blue Light Card, which provides access to various exclusive shopping and leisure opportunities. We take pride in our diverse and skilled workforce and encourage applications from individuals of all backgrounds. Working in Somerset allows you to experience beautiful countryside, stunning coastlines, and proximity to vibrant city centers.

Job Duties

The successful candidate will collaborate with various staff levels, including healthcare professionals and management, as well as external stakeholders such as local authorities and emergency services. Responsibilities include:

  • Efficiently managing the switchboard to ensure calls are answered promptly and directed to the appropriate departments.
  • Responding to emergency situations by contacting the relevant teams and documenting actions taken.
  • Assisting with reception duties and providing a welcoming service to visitors after hours.
  • Managing accommodation bookings and issuing keys while ensuring compliance with safety protocols.
  • Handling parking payments and maintaining accurate records of transactions.
  • Training new staff members and supporting the administrative team as needed.

Qualifications and Skills

Candidates should possess:

  • A good general education, including English and mathematics.
  • Proficient IT skills, including experience with Microsoft Office applications.
  • Strong communication abilities, particularly in high-pressure situations.
  • Organizational skills and the ability to manage multiple tasks effectively.

Additional Information

This role requires a calm demeanor, empathy towards patients and visitors, and a commitment to upholding the values of the NHS. A flexible approach to working hours and a willingness to learn are essential for success in this position.

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