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Customer Relationship Management Implementer
2 months ago
Join Barchester Healthcare as a CRM System Specialist and be part of a transformative journey in our organization. We are seeking a dedicated and skilled individual to facilitate the implementation of our new CRM system across our extensive network of care facilities.
About Us:
Barchester Healthcare is a leading provider in the healthcare sector, operating over 250 nursing homes and hospitals throughout the UK. Our commitment to enhancing the quality of care is reflected in our ongoing digital transformation initiatives.
Key Responsibilities:
- Engage and support staff in utilizing the CRM system effectively.
- Provide tailored assistance to teams, adapting to varying levels of technological proficiency.
- Contribute to the creation of standard operating procedures for CRM usage.
- Collaborate with stakeholders to ensure project alignment with organizational goals.
- Assess project activities and outcomes to identify improvement opportunities.
- Assist in the planning and execution of future project phases.
- Support the development and delivery of training programs related to digital transformation.
Required Skills and Experience:
- Strong knowledge of CRM systems, with Salesforce experience being a plus.
- Understanding of customer experience principles.
- Experience in training and supporting users in system navigation.
- Proficiency in managing inquiries and change processes.
- Ability to work collaboratively within a team environment.
- Quick adaptability to new IT systems and processes.
- Demonstrated ability to manage multiple tasks effectively.
Barchester Healthcare is recognized for its commitment to employee satisfaction and development, having received accolades for being one of the best companies to work for in the health and social care sector. If you are looking for a supportive workplace that fosters growth and advancement, Barchester is the ideal environment for you.
