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Cloud Application Services Team Lead
2 months ago
We are seeking a highly skilled Cloud Application Services Lead to join our team at Point of Rental Software. As a key member of our IT department, you will be responsible for leading the Application Services team and contributing to the success of our cloud-hosted rental software.
Key Responsibilities- Lead the Application Services team to ensure timely project completion and effective ticket backlog management.
- Communicate with other teams and stakeholders to ensure seamless collaboration and project success.
- Install and configure Point of Rental software in cloud-hosted environments or on physical servers to meet customer needs.
- Set up backup schedules and SQL servers to ensure data integrity and security.
- Work with Project Managers to keep projects on track and manage tasks assigned to you and your team.
- Ensure all projects are completed on time, delegate tasks, and support the team to enable them to complete their tasks.
- Proficiency in Microsoft Windows operating systems and Office 365 applications.
- Associate's Degree or Higher or equivalent work experience.
- Telephone/Remote Customer Support experience (can be replaced with onsite experience or equivalent customer service experience).
- Remote Windows Administration for offices of 1 to 15 users.
- Understanding of networking concepts and protocols.
- 3-4 years of experience in a similar IT support role.
- Ability to participate in rotating On-Call Support.
- Group Policy and Active Directory administration.
- Small Business Network Routers and Switches (SonicWALL, NETGEAR, Cisco).
- Dell Workstations and Servers setup and maintenance.
- Microsoft SQL Server/Express 2019 setup and configuration.
- Strong understanding of Microsoft Terminal Services/Remote Desktop Services.
- Microsoft Certified Professional/Administrator.
- CompTIA Net + or Sec+.
- Experience with Azure Cloud and AWS Cloud environments.
We offer a competitive salary and a dynamic work environment that values diversity and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates regardless of race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws.
