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Assistant Retail Manager

2 months ago

Moreton in Marsh, Gloucestershire, United Kingdom The Bamford Collection Full time
About The Bamford Collection

The Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.

Job Title: Assistant Retail Manager - Garden

This is an exciting opportunity to take on the day-to-day running of our newest retail addition, the Daylesford Garden Shop. Working alongside our Plants Team and Florists, you will be immersed in all our wonderful Flowers, Plants, and luxury gardening equipment, focusing on organic gardening, traditional gardening practices, and driven through the changing seasons.

Key ResponsibilitiesProduct
  • Lead by example in your knowledge of all Garden Products
  • Share knowledge of the Farm and what we do when conversing with customers
  • Champion full shelves, fixed merchandising, and appropriate POS
  • Develop team product knowledge
Service
  • Ensure every customer receives the best possible customer service across the store
  • Champion swift, efficient, knowledgeable, and engaging service, ensuring store compliance with retail standards document
  • Be solution-driven for both team members and customers
  • Follow the company complaints procedure to ensure customer complaints are satisfactorily resolved
Operations
  • Assist General Manager to maintain a safe and beautifully presented workplace, ensuring we are fully compliant with H&S regulations
  • Participate in opening/closing procedures of the store
  • Ensure the daily banking and cash reconciliation is undertaken
  • Be responsible for all due diligence and score >90% in all audits
Numbers
  • Support in managing the retail operation effectively to maximise sales
  • Manage the retail ordering effectively to ensure minimum waste with full availability
  • Ensure all retail stock and till processes are adhered to, ensuring minimum variance between actual and book counts
  • Grow retail sales
  • Manage the rota effectively to deliver target wage cost
People
  • Engage the team in the weekly targets and deliver agreed basket spend and transaction targets to deliver target sales
  • Complete all People admin and processes for the team in a timely manner
  • Ensure a smooth and structured onboarding for your new TMs, supporting Team Member Trainers with 4WTP
  • Delegate tasks to the team to ensure the smooth running of the department
  • Recruit the best people for the right job role
  • Develop, train, and coach your team through performance review and personalised learning & development
  • Ensure staff complete all necessary mandatory training
  • Bring fun into the workplace and ensure a happy, motivated, and focused team
Requirements
  • Retail Management or Team Leader experience - Proven experience in leading teams and overseeing daily retail operations to achieve business goals and maintain smooth store functions
  • Experience within a luxury retailer - Background in working for high-end or luxury retail brands, understanding the importance of exceptional customer service and maintaining brand standards
  • Passion for Gardening, Nature, and Sustainability - Deep enthusiasm for the environment, with a focus on sustainable practices and a love for gardening and the natural world
  • Great Salesperson - Strong ability to engage with customers, understand their needs, and drive sales through effective communication and product knowledge
  • Excellent Leader and Team Manager - Skilled in motivating, guiding, and managing a team, ensuring everyone works toward common goals and personal growth
  • Organised - Highly structured and efficient in planning, time management, and overseeing store operations to ensure maximum productivity
Perks & Benefits
  • Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1
  • Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice
  • Private Medical: We offer subsidised private medical insurance through Bupa
  • Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%
  • Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary
  • Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week