Quality Assurance and Administrative Support Trainee
4 weeks ago
About the Firm
Shoosmiths is a distinguished law firm recognized for its exceptional service, insightful strategies, and a commitment to focusing on what truly matters. With offices across the UK and Brussels, we proudly support some of the most innovative and ambitious businesses globally, empowering our team members to be their authentic selves while working collaboratively in supportive environments dedicated to excellence and innovation. As the first top 50 law firm to achieve the 'Platinum Standard' Investors in People, our values and culture are deeply ingrained in our operations.
We offer an impressive benefits package that complements our competitive remuneration structure. Beyond attractive salaries and a positive working atmosphere, we believe in rewarding our staff for their dedication to the firm's ongoing success through a comprehensive and flexible array of benefits.
To learn more about our benefits, please visit our Benefits Package page.
The Role
The position of Quality Assurance and Administration Assistant has been newly established to support the Team Leader in assisting the broader Dispute Resolution & Litigation team in Scotland. The primary responsibilities include (1) aiding in internal compliance oversight audits and (2) providing administrative assistance to the legal teams and their clients.
We encourage applications from individuals who may not possess all the required skills or experience, as comprehensive training will be provided to the successful candidate.
Main Responsibilities
Quality Assurance and Compliance:
- Conduct quality assessments on work completed by the department to ensure adherence to internal and external standards, including file and call audits.
- Assist in preparing responses for client audits.
- Support the team leader in maintaining policy and procedure documentation.
- Help maintain compliance records.
- Assist in the preparation of training materials and deliver training on client standards to the wider DR&L team in Scotland.
Administrative Responsibilities:
- Provide daily administrative support to the DR&L team as directed by the Team Leader.
- Assist Litigation Managers with both internal and external reporting.
- Engage in litigation activities in accordance with court processes as directed by the Team Leader, including issuing and serving court claims.
- Manage internal and external data transfer platforms.
- Support the department with various financial tasks.
- Assist with the onboarding of new client instructions.
General Responsibilities:
- Familiarize yourself with and adhere to the Unit's policies, procedures, and processes.
- Comply with all firm policies and regulatory requirements.
- Effectively manage your workload using relevant case management systems and IS resources.
- Be accountable for your workload, ensuring internal and client SLA requirements are met.
- Identify potential issues in cases and refer them appropriately.
- Complete any required training in a timely manner.
- Attend internal and external meetings as necessary and assist in implementing changes to Unit procedures.
- Liaise with other internal teams as needed.
- Assist the Unit in achieving financial targets, KPIs, management information, and budget compliance.
- Support marketing initiatives when required and compile management information.
- Assist the department with additional administrative tasks as directed by your line manager.
Skills and Qualifications
The ideal candidate will possess the following skills and experience:
- Proficient in IT, with experience using Word, Excel, and the internet.
- Strong written, numerical, and verbal communication skills.
- Attention to detail and accuracy.
- Ability to prioritize tasks and maintain organization and efficiency.
- Flexibility to adapt to change and manage pressure while recognizing when to seek assistance.
- Capable of working collaboratively within a team and independently.
- A friendly and helpful demeanor.
- Confidence to challenge existing practices and influence senior management.
Performance Standards
- Act consistently in accordance with the DevelopABLE criteria.
- Lead by example.
- Treat colleagues, clients, and third parties with respect.
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Edinburgh, Edinburgh, United Kingdom Shoosmiths Full timeAbout the RoleShoosmiths is a leading law firm that values excellence, innovation, and teamwork. We are seeking a highly motivated and detail-oriented individual to join our Dispute Resolution & Litigation team in Scotland as a Quality Assurance and Administration Assistant - Trainee.Key ResponsibilitiesAssist with internal compliance oversight audits to...
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Edinburgh, Edinburgh, United Kingdom Shoosmiths Full timeAbout the RoleShoosmiths is a leading law firm that values excellence, innovation, and teamwork. We are seeking a highly motivated and detail-oriented individual to join our Dispute Resolution & Litigation team in Scotland as a Quality Assurance and Administration Assistant - Trainee.Key ResponsibilitiesAssist with internal compliance oversight audits to...
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Edinburgh, Edinburgh, United Kingdom Shoosmiths Full timeAbout the FirmShoosmiths is a distinguished law firm recognized for delivering exceptional service, insightful analysis, and a focus on what truly matters. With offices across the UK and Brussels, we partner with some of the most dynamic and ambitious businesses globally, supporting clients who are making a significant impact. We foster an environment where...
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Edinburgh, Edinburgh, United Kingdom Shoosmiths Full timeAbout the FirmShoosmiths is a leading law firm recognized for its exceptional service, insightful strategies, and a strong focus on client needs. With offices across the UK and Brussels, we partner with some of the most innovative and ambitious businesses, helping them make a significant impact. We foster an environment where our employees can be their true...
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