Client Services Support Coordinator

10 hours ago


St Albans, Hertfordshire, United Kingdom Artemis Recruitment Consultants Ltd Full time
Client Services Support Administrator

We are seeking a highly organized and detail-oriented Client Services Support Administrator to join our team at Artemis Recruitment Consultants Ltd. As a key member of our client services team, you will play a vital role in providing exceptional support to our clients and colleagues.

Key Responsibilities:
  • Provide exceptional aftercare to our existing clients, ensuring their needs are met and exceeded.
  • Support our financial advisers with information requests, ensuring timely and accurate responses.
  • Organize and manage campaigns throughout the year to maximize the use of allowances and ensure compliance.
  • Assist with top-ups, transfers, and withdrawals, maintaining accurate records and ensuring seamless transactions.
  • Manage the client annual review process, ensuring all necessary documentation is completed and submitted on time.
  • Send quarterly valuation reports to all clients, providing clear and concise information on their investments.
Data Processing:
  • Input and update client information into our CRM system, ensuring accuracy and up-to-date records.
  • Generate reports to monitor company performance, identifying areas for improvement and opportunities for growth.
  • Develop CRM processes to improve efficiency and streamline workflows.
  • Utilize mail merges to contact clients for unused allowances and annual review reminders, ensuring timely and personalized communication.
Ad Hoc Tasks:
  • Maintain Continuous Professional Development (CPD) by attending seminars and completing exams, staying up-to-date with industry developments and best practices.
  • Internal and external file checks, ensuring all necessary documents are complete and accurate.
  • Use our compliance help desk to stay informed on regulatory changes and updates.

We are looking for a bright, organized, and hardworking individual who can demonstrate:

  • Excellent written communication skills, with the ability to craft clear and concise reports and correspondence.
  • A professional and engaging telephone manner, with the ability to build strong relationships with clients and colleagues.
  • Strong time management and multitasking skills, with the ability to prioritize tasks and meet deadlines.
  • A systematic and methodical approach to tasks, with attention to detail and a commitment to accuracy.
  • Advanced IT literacy, with proficiency in Microsoft Office and the ability to learn new software and systems.
  • A hardworking and positive attitude, with a strong work ethic and a commitment to delivering exceptional results.
  • A good team player, with the ability to work collaboratively with colleagues and contribute to a positive and supportive team environment.

This is a fantastic opportunity to join a dynamic and growing team, with a strong focus on delivering exceptional client service and support. If you are a motivated and organized individual with a passion for the financial services sector, we encourage you to apply for this exciting role.



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