Client Services Support Coordinator

6 days ago


St Albans, Hertfordshire, United Kingdom Artemis Recruitment Consultants Ltd Full time
Client Services Support Administrator

We are seeking a highly organized and detail-oriented Client Services Support Administrator to join our team at Artemis Recruitment Consultants Ltd. As a key member of our client services team, you will play a vital role in providing exceptional support to our clients and colleagues.

Key Responsibilities:
  • Provide exceptional aftercare to our existing clients, ensuring their needs are met and exceeded.
  • Support our financial advisers with information requests, maintaining accurate and up-to-date records.
  • Organize and manage campaigns throughout the year to ensure relevant allowances are utilized effectively.
  • Assist with top-ups, transfers, and withdrawals, ensuring seamless client experiences.
  • Manage the client annual review process, ensuring timely and accurate completion.
  • Send quarterly valuation reports to all clients, providing valuable insights and updates.
Data Processing:
  • Input and update client information into our CRM system, ensuring accuracy and efficiency.
  • Generate reports to monitor company performance, identifying areas for improvement.
  • Develop CRM processes to enhance general efficiency, streamlining our operations.
  • Utilize mail merges to contact clients for unused allowances and annual review reminders, ensuring timely communication.
Ad Hoc Tasks:
  • Maintain Continuous Professional Development (CPD) by attending seminars and completing exams, staying up-to-date with industry developments.
  • Internal and external file checks, ensuring compliance and accuracy.
  • Utilize our compliance help desk to stay informed about regulatory changes, ensuring our team's knowledge is current.
Requirements:
  • A degree-level education or previous work experience in an office environment, demonstrating a high standard of work.
  • Excellent written communication skills, with the ability to engage and professional telephone manner.
  • Time management and multitasking skills, with a systematic and methodical approach to tasks.
  • Advanced IT literacy, with the ability to learn new software and systems.
  • A hardworking and positive attitude, with a strong team player mentality.

This is an excellent opportunity for a motivated and organized individual to join our friendly team, providing exceptional support to our clients and colleagues. If you have a strong interest in the financial services sector and are looking to begin or advance your career, we encourage you to apply.



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