Head of Repairs Operations
1 week ago
Location: South West England / Hybrid
Contract Duration: 6 months (ongoing)
Pay: £450 to £550 per day - Inside IR35 (depending on experience)
About the RoleVivid Resourcing Ltd is seeking an experienced Interim Head of Repairs to lead and transform the Repairs Service in a Local Authority in the South West of England. This is a pivotal role in ensuring that residents receive the highest quality repair services while managing costs effectively.
Main Responsibilities- Organizational Development: Support the review and implementation of a new repairs organizational structure and operating model to enhance service delivery.
- Leadership: Provide effective leadership to the Repairs Service, managing a dedicated team of approximately 30 staff members, fostering a collaborative and high-performance work environment.
- Quality Assurance: Ensure that the procurement, quality, and performance of contractors consistently meet the highest standards, ensuring a positive experience for residents.
- Resident Engagement: Actively engage with residents to understand their needs and expectations, facilitating improvements in services, reducing costs, and helping to develop vibrant neighborhoods where people enjoy living.
- Performance & Budget Management: Create a culture that emphasizes performance and budget management, ensuring a clear connection between operational costs, service quality, and achieving right-first-time repairs.
- Cost Management & Satisfaction: Implement strategies to reduce costs while simultaneously increasing resident satisfaction with the services provided.
- Process Improvement: Lead initiatives to streamline business processes and systems across the repairs service, including the integration of digital solutions to enhance operational efficiency and responsiveness.
- Out-of-Hours Service Oversight: Participate in and report on the performance of the out-of-hours repairs service, ensuring reliability and responsiveness at all times.
- Proven experience in a managerial or head of service role within a local authority or housing association, demonstrating a strong track record in service improvement and team leadership.
- Excellent understanding of budget management and performance metrics.
- Strong communication and engagement skills to effectively interact with residents and stakeholders.
This role offers a unique opportunity for a seasoned leader to shape the future of repairs services in a vibrant community. If you are a results-driven professional with a passion for enhancing local services and improving resident experiences, we encourage you to apply. Your expertise could help create neighborhoods where people not only want to live but thrive.
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