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Guest Experience Coordinator
2 months ago
Job Summary:
We are seeking a highly skilled Guest Operations Manager to join our team at Portico. As a key member of our operations team, you will be responsible for overseeing the front of house services delivered within our iconic building in the London Bridge area.
Key Responsibilities:
- Work closely with the Guest Services Portfolio Manager to develop and implement strategies for delivering exceptional guest experiences.
- Oversee the day-to-day operations of the front of house services, ensuring seamless delivery and high levels of customer satisfaction.
- Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.
- Develop and maintain relationships with key stakeholders, including guests, colleagues, and external partners.
Requirements:
- Proven experience in a guest-facing or operations role, with a strong track record of delivering exceptional results.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement process enhancements.
- Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
