HMRC Customer Service Advisor
2 weeks ago
HM Revenue and Customs (HMRC) is seeking a skilled and dedicated Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for our customers, providing a first-rate service by telephone, email, or web chat. You will be responsible for handling customer inquiries, resolving issues, and providing information on tax-related matters.
Key Responsibilities- Provide exceptional customer service to taxpayers, responding to their inquiries and resolving their issues in a timely and professional manner.
- Handle customer complaints and concerns, escalating complex issues to senior colleagues or managers as necessary.
- Provide information and guidance on tax-related matters, including tax returns, payments, and refunds.
- Process customer payments and handle customer correspondence, including emails and letters.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Excellent communication and interpersonal skills, with the ability to communicate complex information in a clear and concise manner.
- Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
- Ability to work in a fast-paced environment, handling multiple customer inquiries and tasks simultaneously.
- Basic math skills, with the ability to perform calculations and handle customer payments.
- Ability to work flexibly, including evenings and weekends, to meet customer needs.
- Competitive salary and benefits package, including pension scheme and annual leave.
- Opportunities for career development and progression within HMRC.
- Collaborative and supportive team environment.
- Flexible working arrangements, including remote working options.
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Customer Service Representative
3 weeks ago
Liverpool, Liverpool, United Kingdom HMRC Full timeHMRC Customer Service Advisor - LiverpoolJoin HMRC as a Customer Service Advisor and play a vital role in delivering exceptional customer service to our taxpayers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information on tax-related matters.About the RoleThis is an exciting...
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Customer Service Representative
3 weeks ago
Liverpool, Liverpool, United Kingdom HMRC Full timeHMRC Customer Service Advisor - LiverpoolJoin HMRC as a Customer Service Advisor and play a vital role in delivering exceptional customer service to our taxpayers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information on tax-related matters.About the RoleThis is an exciting...
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HMRC Customer Service Representative
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Liverpool, Liverpool, United Kingdom HM Revenue and Customs Full timeJob SummaryHM Revenue and Customs (HMRC) is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for our customers, providing a first-rate service by telephone, email, or web chat.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional...
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HMRC Customer Service Representative
4 weeks ago
Liverpool, Liverpool, United Kingdom HM Revenue and Customs Full timeJob SummaryHM Revenue and Customs (HMRC) is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for our customers, providing a first-rate service by telephone, email, or web chat.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional...
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Senior International Tax Specialist
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Liverpool, Liverpool, United Kingdom Crown Commercial Service Full timeJob SummaryThis is an exciting opportunity to begin a career in customer service. As a Customer Service Advisor, you will work as part of a fast-paced customer service team and undertake the Level 2, Customer Service Practitioner Apprenticeship.An apprenticeship provides work-based, on-the-job training and development. The training is fully funded, so it...
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