HMRC Customer Service Representative
2 hours ago
HM Revenue and Customs (HMRC) is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for our customers, providing a first-rate service by telephone, email, or web chat.
Key Responsibilities- Handle customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and up-to-date information on tax policies and procedures.
- Take payments by phone and via our online services.
- Update customer records and maintain accurate information.
- Use webchat and email to support customers online.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic math skills and ability to perform calculations.
- Comfortable working with technology and learning new systems.
- Ability to work flexible hours, including evenings and weekends.
As a Customer Service Advisor with HMRC, you will enjoy a competitive salary, generous leave allowance, and access to a range of benefits, including a pension scheme, flexible working arrangements, and opportunities for career development.
HMRC is committed to providing a supportive and inclusive work environment, where all employees feel valued and empowered to succeed.
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