Customer Service Representative
3 weeks ago
Steer Automotive Group is a leading provider of automotive repair services, committed to delivering exceptional customer experiences and innovative solutions.
About the RoleWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Steer Newcastle Central. As a key member of our front-of-house team, you will be responsible for delivering outstanding service to our customers, ensuring their vehicles are in safe hands, and supporting the smooth operation of our services.
Key Responsibilities- Provide exceptional customer service, handling inquiries, complaints, and resolutions in a professional and timely manner.
- Manage the entire customer journey, from initial contact to resolution, ensuring a seamless experience.
- Answer and direct incoming phone calls to the appropriate department, providing clear and concise information.
- Regularly update customers on the progress of their vehicle repairs, maintaining open communication and transparency.
- Maintain a clean and organized reception area, ensuring a welcoming environment for customers.
- Handle administrative tasks, such as filing paperwork and updating records, with accuracy and efficiency.
- Ensure timely and efficient service to insurers and customers, meeting or exceeding service level agreements.
- Keep computer systems and portals up-to-date with the latest information, ensuring data accuracy and integrity.
- Strong customer service skills, with the ability to communicate effectively in person, over the phone, and via email.
- Excellent organizational skills, with the ability to multitask in a fast-paced environment.
- Administrative experience and proficiency in MS Office and other computer systems.
- Ability to work independently and as part of a team, with a proactive and positive attitude.
- Familiarity with the local Newcastle Central area is a plus.
- A supportive and professional team environment.
- Career growth opportunities within a successful and expanding company.
- A competitive salary and benefits package.
If you are passionate about delivering exceptional customer service and want to grow your career in the automotive industry, we encourage you to apply.
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