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Customer Service Executive Digital
2 months ago
Job Summary: We are seeking a highly skilled Retail Customer Service Manager to join our team at Retail Human Resources plc. As a key member of our management team, you will play a pivotal role in driving the commercial success of our retail operations.
About the Role:
- Lead a team of customer service representatives to deliver exceptional customer experiences across multiple stores.
- Develop and implement commercial strategies to drive sales growth and meet performance targets.
- Collaborate with cross-functional teams to ensure seamless operational coordination and effective communication.
- Build strong relationships with team members, stakeholders, and external partners to drive business results.
Key Responsibilities:
- Deliver excellent customer service and resolve customer complaints in a timely and professional manner.
- Develop and implement sales strategies to meet or exceed sales targets.
- Monitor and analyze sales data to identify trends and areas for improvement.
- Collaborate with the management team to develop and implement operational plans.
Requirements:
- Proven experience in retail management, with a strong track record of driving sales growth and improving customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and stakeholders.
- Strong analytical and problem-solving skills, with the ability to analyze sales data and identify areas for improvement.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
What We Offer:
- A competitive salary of up to £32,000, plus an attractive benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Generous staff discounts on our products and services.
