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Compliance Officer

2 months ago

Gloucester, Gloucestershire, United Kingdom Fish Insurance Full time
About the Role

We are seeking a highly skilled Compliance Administrator to join our team at Fish Insurance. As a key member of our organization, you will play a crucial role in ensuring the effective management of our third-party relationships.

Key Responsibilities
  • Administrative Support:
    • Maintain accurate and up-to-date records, documentation, and databases for all third-party entities
    • Coordinate and schedule site visits, meetings, and training sessions
    • Prepare and distribute meeting agendas, minutes, and other relevant materials
    • Assist in the preparation of reports, presentations, and other documentation as required
  • Oversight and Monitoring Support:
    • Assist in the collection and analysis of data related to complaints, online reviews, customer feedback, QA and customer outcome metrics.
    • Support the coordination and execution of mystery shopping exercises within third-party premises.
    • Monitor and track training completion data for third-party colleagues.
    • Assist in the preparation of third-party oversight packs for governance forums.
  • Communication and Coordination:
    • Act as a liaison between our management team and third-party entities, facilitating effective communication and coordination.
    • Coordinate and schedule regulatory update sessions.
    • Assist in the dissemination of regulatory updates, policies, and procedures to third-party entities.
  • Project and Task Management:
    • Support our management team in managing projects and initiatives related to third-party oversight.
    • Maintain project timelines, task lists, and follow-up on outstanding items.
    • Assist in the coordination and implementation of new processes or systems related to third-party oversight.
  • Continuous Improvement:
    • Identify opportunities for process improvement and streamlining within the third-party oversight function.
    • Suggest and implement changes to enhance efficiency and effectiveness.
Requirements
  • Considerable experience gained directly within the insurance industry, or lesser experience supported by professional insurance qualifications.
  • Strong stakeholder management
  • Attention to detail
  • People management
  • Well-developed report writing, verbal and written communication and presentation skills;
  • Familiarity and competency using MS Office (Word, Excel, Outlook)
  • Strong organisational and time management skills
  • Good written and verbal communication
  • Ability to influence
  • Experience of Account Executive led business as well as volume telesales environments would be an advantage, as would working with marketing material (Desirable)
  • Understanding of the insurance placement process (Desirable)
What We Offer
  • Competitive salary
  • Competitive holiday allowance with the annual option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Very generous maternity and paternity leave packages
  • A flexible benefits package which allows you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
  • Referral schemes
  • Discounted rates on Fish Insurance products
  • We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
  • We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
  • Fish Insurance has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
  • Fish Insurance are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce Fish Insurance's carbon footprint.