Senior Collections Manager

3 weeks ago

Newport, Newport, United Kingdom Propel Finance Full time
About Propel Finance

Propel Finance is a leading independent finance house, providing flexible and accessible finance solutions to SMEs across the UK. With over 20 years of experience, we have established ourselves as a trusted partner for businesses seeking innovative financial solutions.

Job Title: Senior Collections Executive

We are seeking a highly skilled and experienced Senior Collections Executive to join our team. As a key member of our collections team, you will play a vital role in maintaining the financial health of our business by identifying and managing customer arrears.

Key Responsibilities:
  • Support the Collections Manager in the effective day-to-day management of workloads
  • Train and develop the collections team to ensure they have the necessary skills to perform their roles effectively
  • Act as a point of escalation for complex cases, including forbearance, rescheduling of payments, and writing off charges
  • Maintain and administer a portfolio of customers who have missed payments
  • Negotiate and discuss options with customers and equipment suppliers in respect of arrears
  • Assist with reporting requirements and case summaries
Requirements:
  • Experience managing a team, including one-to-ones and training
  • Excellent customer service and communication skills
  • Experience with data analysis and reporting
  • Prior collections experience is beneficial
Why Work at Propel Finance?

We offer a great working environment, with a collaborative and ambitious team. Our hybrid working model allows you to balance work and personal life, with 2 days in our Newport office every month. We also offer a range of benefits, including competitive salary, 25 days annual leave, and a pension scheme.

We are proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.

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