Customer Service Team Lead

1 month ago


Brentwood, Essex, United Kingdom Pure Resourcing Solutions Full time
Customer Service Team Leader Opportunity

Pure Resourcing Solutions is working exclusively with a well-established client seeking an experienced Customer Service Team Leader to join their customer service team due to growth.

Main Responsibilities:
  • Develop and maintain a booking spreadsheet from trackers for upcoming jobs
  • Manage a tracker system for property and construction clients
  • Lead a small team of 3-4 call handlers, delegating daily tasks and responsibilities
  • Drive team performance, delivering targets and KPIs
Key Requirements:
  • Proven team leading experience in an office environment
  • Background in a similar industry, construction or property
  • Excellent customer service skills and a confident, friendly personality
  • Strong Excel knowledge and ability to drive


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