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Client Services Coordinator

2 months ago

Colchester, Essex, United Kingdom Kin Vet Community Full time

About Us:

At Kin Vet Community, we are dedicated to fostering a supportive environment where knowledge and empathy converge to enhance the well-being of our staff, clients, and their beloved pets.

Position Overview:

We are seeking a part-time Client Support Administrator to contribute 21 hours weekly. Flexibility in hours is appreciated to accommodate any unexpected absences.

Key Responsibilities:

  • Ensure timely scheduling of appointments and maintain organized practice diaries.
  • Proactively reach out to clients to reschedule missed appointments and follow up on pending estimates.
  • Process payments following company guidelines and arrange follow-up appointments as needed.
  • Educate clients about the Kin Vet Community Health Care Plan to promote its adoption.
  • Keep client records updated, including insurance information, contact details, and patient weights.
  • Adhere to company policies regarding insurance claims management.
  • Follow Kin Vet Community’s Debt and Insurance policies consistently.
  • Maintain a clean and welcoming reception area, greeting clients warmly upon arrival and during phone interactions.
  • Respond to incoming emails in a friendly and prompt manner.
  • Perform additional reasonable duties as required.

What We Offer:

  • Hourly rate of £11.44, totaling £12,492 annually (for 21 hours per week).
  • 25 days of annual leave, increasing with service, plus bank holidays (pro-rata for part-time).
  • Paid sabbatical after 5, 10, 15, 20, and 25 years of service.
  • Private healthcare coverage.
  • Occupational health services.
  • Free eye test vouchers and financial assistance for glasses for VDU users.
  • Food provisions for all staff members.
  • Enhanced maternity and paternity leave.
  • Paid emergency and compassionate leave.
  • Three weeks of occupational sickness leave.
  • Colleague discount scheme for up to five registered pets.

If you would like to learn more about this role and the support our team provides, please reach out.