ASB Team Manager

4 days ago

Penn, United Kingdom Paradigm Housing Full time
{"title": "ASB Team Manager", "description": "Job Summary

We are seeking a highly skilled and experienced ASB Team Manager to lead our Anti-Social Behaviour (ASB) team in delivering proactive and preventative services that make a real difference to our customers.

Key Responsibilities:
  • Lead a proactive ASB service focused on early intervention and customer-centric solutions.
  • Oversee the development, implementation, and compliance of ASB policies and procedures.
  • Manage and support a high-performing team of ASB Case Managers, fostering a culture of continuous improvement.
  • Use data-driven insights to shape strategies aimed at reducing ASB in our communities.
  • Collaborate with internal teams and external stakeholders, including local authorities and police, to deliver effective ASB management.
  • Monitor and report on ASB service performance, ensuring accountability at all levels.
  • Handle complex ASB cases and complaints, ensuring swift and fair resolution while upholding customer satisfaction.
About You:

We are looking for a strong and experienced people manager and skilled leader with a solid background in ASB management.

You will have a deep understanding of ASB legislation and a proven track record of managing cases in a regulated environment.

As an effective communicator, you will engage with stakeholders at all levels, driving service improvements and delivering positive outcomes for our customers.

Requirements:
  • Strong knowledge of ASB legislation and case management experience in a regulated environment.
  • Experience in leading and managing customer service teams, providing clear direction and performance management.
  • Ability to make data-driven decisions and recommendations to improve services.
  • Outstanding customer focus with a clear understanding of trends and issues in ASB management.
  • Proven experience in delivering service improvements and adapting processes to meet customer needs.
", "lang_code": "en"}

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