Client Experience Manager

7 days ago


Brentford, Greater London, United Kingdom James & Partners Full time

Job Summary: We are seeking a highly motivated and experienced Customer Care Manager to join our team at James & Partners. As a key member of our property management team, you will be responsible for managing new build reserved plots from reservation through to completion.

Key Responsibilities:

  • Manage all reserved plots, ensuring compliance with company policies and procedures.
  • Coordinate showroom viewings and ensure a seamless customer experience.
  • Handle general enquiries and provide exceptional customer service.
  • Manage administration tasks, including data entry and record-keeping.
  • Coordinate maintenance with contractors and ensure timely completion of tasks.
  • Perform daily tasks and maintain effective communication with internal and external stakeholders.

Requirements:

  • At least 2 years' industry experience in a similar role.
  • Fast-track progression opportunities.
  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • 28 days holiday including bank holidays.
  • Strong estate agency brand with opportunities for rapid progression.

About Us: James & Partners is a leading independent property company in the UK. We are committed to delivering exceptional service to our clients and are seeking a highly motivated and experienced individual to join our team.



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