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Customer Service Representative

2 months ago


Crawley, West Sussex, United Kingdom Consult Full time
About the Role

We are seeking a highly skilled and dedicated Customer Service Assistant to join our team at Consult. As a key member of our customer-facing team, you will play a vital role in ensuring customer satisfaction by providing timely and accurate support.

Key Responsibilities
  • Handle inbound calls and emails from customers and sales representatives
  • Process orders and payments efficiently
  • Track orders and provide updates to customers
  • Offer product advice and support
  • Address customer finance inquiries
  • Set up accounts in our ERP system
  • Coordinate special deliveries or pickups
  • Adhere to compliance standards and regulations
Requirements
  • Proven customer service experience
  • Proficiency in using ERP systems, such as SAP
  • Strong numerical and financial acumen
  • Excellent communication skills, both verbal and written
  • A team-oriented mindset and a willingness to help others
  • A keen eye for detail and a commitment to accuracy
  • A customer-focused approach and a pragmatic problem-solving style
About Us

Consult is a global leader in dental implants, restorative materials, and CADCAM prosthetics. We have been at the forefront of ground-breaking advancements in dentistry for over 60 years, and our dedication to quality and constant innovation has positioned us as a global powerhouse.