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Service Coordinator

2 months ago

Barrow upon Trent, United Kingdom Sunfish Services Limited Full time

About the Role:

Sunfish Services Limited is seeking a highly skilled and organized Service Coordinator to join our team. As a Service Coordinator, you will play a crucial role in ensuring the smooth operation of our service delivery.

Key Responsibilities:

  • Scheduling and coordinating planned maintenance visits and responsive repair service visits
  • Providing exceptional customer service, handling customer calls, and responding to orders and enquiries
  • Coordinating the activities of our Field Service Engineers, ensuring timely and efficient service delivery
  • Processing sales orders, shipping, and invoicing
  • Performing other duties as required to support the team

Requirements:

  • Excellent communication and interpersonal skills, both verbal and written
  • Ability to prioritize tasks, manage time, and work under pressure
  • Strong problem-solving skills and a flexible approach to work
  • Proficient computer skills, including Microsoft Excel and Word
  • A 'can-do' attitude and a passion for delivering exceptional customer service

About Us:

Sunfish Services Limited is a specialist fire safety and electronic security company, providing services to a wide range of clients, including the NHS, police authorities, universities, local government, housing associations, and major commercial organizations.