Customer Support Specialist

3 months ago

Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

About Tripadvisor
Tripadvisor is a leading platform for travel experiences, dedicated to helping people create lasting memories through exploration. With a diverse range of activities from simple tours to adventurous excursions, we make it easy for travelers to discover unforgettable experiences. Our app offers access to over 300,000 travel experiences, ensuring that every day can be extraordinary.

Benefits of Joining Tripadvisor

  • Attractive compensation packages, including base salary, annual bonuses, and equity options.
  • Flexible work arrangements that cater to your lifestyle, with remote-friendly collaboration across a global team.
  • Work-life balance is a priority, with a culture built on trust and accountability.
  • Donation matching program to support charitable contributions.
  • Tuition assistance for professional development and career advancement.
  • Annual lifestyle benefit to invest in your personal well-being.
  • Travel discounts and perks as part of our commitment to employee development.
  • Employee assistance programs offering resources for personal challenges.
  • Comprehensive health benefits with competitive premiums.

Core Values

  • Leadership: We encourage you to leverage your talents and ambitions to achieve new heights.
  • Curiosity: We challenge the status quo and continuously seek innovative solutions.
  • Collaboration: We value teamwork and learn from one another to create remarkable outcomes.
  • Customer Commitment: We prioritize our customers' needs and strive for exceptional service.
  • Continuous Improvement: We embrace mistakes as opportunities for growth and innovation.
  • Diversity and Inclusion: We celebrate unique identities and experiences to transform travel together.

Position Overview

As a Customer Support Specialist, you will play a vital role in assisting our customers by addressing their inquiries through various communication channels, including phone, chat, and email. Your goal will be to ensure exceptional customer satisfaction by utilizing a range of software tools to navigate accounts, research policies, and provide effective solutions in a dynamic environment.

Key Responsibilities

  • Deliver outstanding customer service by resolving queries efficiently.
  • Utilize various software tools to manage customer accounts and research solutions.
  • Maintain a high standard of communication, ensuring clarity and conciseness.
  • Document customer interactions thoroughly for future reference.
  • Demonstrate empathy and understanding towards customer needs.

Qualifications

  • Fluency in German (spoken and written) is essential.
  • Minimum six months of experience in a customer service role, preferably in a call center environment.
  • Strong problem-solving skills and the ability to handle high-pressure situations.
  • Excellent time management and organizational abilities.
  • Ability to work flexible hours based on business needs.

If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to explore this opportunity with us.

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