IT Service Delivery Director

7 days ago


Walsall, Walsall, United Kingdom HomeServe UK Full time £8,500

Job Title: Director of IT Service Delivery Management

Job Description:

HomeServe UK is seeking a seasoned IT leader to join our Tech & Change team as a Director of IT Service Delivery. This role is responsible for overseeing the delivery of IT services, ensuring service availability, and driving continuous improvement across all IT services.

Key Responsibilities:

  • Oversee IT Service Delivery functions, including Service Desk, End User Computing, and Application Support.
  • Develop and execute an IT Service Strategy aligned with business goals and ITIL best practices.
  • Lead the implementation of regulatory frameworks, such as operational resilience and SOx.
  • Manage key stakeholder relationships at the Executive Board level.
  • Drive innovation in service/infrastructure/security through automation and AI.
  • Ensure robust Business Continuity and IT Disaster Recovery plans.

Requirements:

  • Strong background in IT service delivery and a passion for excellence.
  • Deep knowledge of ITIL, service management, and infrastructure services.
  • Strong commercial acumen with experience managing IT budgets and vendor relationships.

What We Offer:

  • A collaborative environment.
  • Opportunities for professional growth.
  • A commitment to employee well-being.


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