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IT Service Delivery Director
2 months ago
Job Title: Director of IT Service Delivery Management
Job Description:
HomeServe UK is seeking a seasoned leader to join our Tech & Change team as a Director of IT Service Delivery. This role is responsible for overseeing the delivery of IT services, ensuring service availability, and driving continuous improvement across all IT services.
Key Responsibilities:
- Oversee IT Service Delivery functions, including Service Desk, End User Computing, and Application Support.
- Develop and execute an IT Service Strategy aligned with business goals and ITIL best practices.
- Lead the implementation of regulatory frameworks, such as operational resilience and SOx.
- Manage key stakeholder relationships at the Executive Board level.
- Drive innovation in service/infrastructure/security through automation and AI.
- Ensure robust Business Continuity and IT Disaster Recovery plans.
Requirements:
- Strong background in IT service delivery and a passion for excellence.
- Deep knowledge of ITIL, service management, and infrastructure services.
- Strong commercial acumen with experience managing IT budgets and vendor relationships.
What We Offer:
- A collaborative environment.
- Opportunities for professional growth.
- A commitment to employee well-being.
