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Guest Services Coordinator

2 months ago

London, Greater London, United Kingdom Apex Hotels Ltd Full time
Job Reference: 11317

Branch:
Apex City of Bath Hotel

Location:
Apex City of Bath Hotel, Bath

Salary/Benefits:
£12 per hour along with a range of exceptional company-wide benefits

Contract Type:
Permanent

Hours:
Full Time

Hours per week: 40.25

Why Choose Apex Hotels?


As a Front Office Receptionist, you will be warmly welcomed into the Apex family. We prioritize the well-being of our guests and our team members, reflecting our core values of Trust, Passion, Friendliness, and Teamwork.

We encourage you to express your unique personality while working as part of the Guest Services Team, as we believe that our individuality and warmth are what set Apex Hotels apart.

In this role, you will meet wonderful people, enjoy a fun work environment, forge new friendships, acquire new skills, and benefit from a competitive salary along with a generous array of employee benefits, including:

  • 20.5 days of holiday based on a 4 on 4 off shift pattern
  • Comprehensive training and development from day one
  • Employee events and celebrations
  • Access to our state-of-the-art gym and pools
  • Healthy meals during your shifts
  • External Employee Assistance Programme
  • Financial Wellbeing App Wagestream for early access to earnings
  • £200 referral bonus for bringing friends or family to join the team

After successfully completing your initial three months, you will also gain:

  • Access to our discounts and wellbeing platform, "Treat Yourself Here" for savings and experiences
  • Participation in employee recognition schemes
  • Long service recognition
  • Complimentary overnight stay and dinner for two after probation and annual anniversaries
  • 50% discount in our restaurants
  • Cycle to Work Scheme
  • Discounted room rates for employees, friends, and family
  • Spa treatment and product discounts
  • Critical Illness Life Assurance cover

Your Role:


As a Front Office Receptionist, you will play a crucial role in delivering exceptional service to our guests. You will be responsible for providing a warm welcome, ensuring the safety and security of the building, and catering to all guest requirements.

Every interaction is an opportunity to create memorable experiences for our guests, and you will take pride in maintaining high standards of customer service and organization while adhering to health and safety guidelines.


In this role, you will:

  • Greet guests with a friendly demeanor and a welcoming smile
  • Facilitate a seamless check-in and check-out process
  • Provide accurate information about the local area and hotel facilities
  • Handle phone calls and emails with professionalism
  • Foster a positive environment that encourages guest loyalty

To excel as a Front Office Receptionist, you should possess excellent organizational skills and attention to detail to ensure consistent service standards. This position is vital to the hotel's operations and directly impacts the guest experience.

We value individuals who are proactive, self-aware, and possess a genuine desire to offer a warmer welcome to our guests. We recruit for attitude and provide training for skill, ensuring you have the opportunity to thrive in a fulfilling career.

We look forward to welcoming a new member to our team who brings their personality, ideas, and enthusiasm to our innovative and thriving business.