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Technical Specialist Manager

2 months ago

Chelmsford, Essex, United Kingdom Aon Full time

About the Role

This is a hybrid position that combines technical expertise with leadership skills to support the success of our clients. As a Technical Specialist Manager - Broker Support, you will be responsible for improving invoicing performance, increasing technical knowledge, and managing output of the Client Service Delivery (CSD) team.

Key Responsibilities

  • Provide a sense-checking service for complex postbooks before submission to Genpact, the offshore outsourced invoicing team.
  • Review queries alongside the Invoice Centre of Excellence team and decide which are relevant and which are poor processing knowledge.
  • Monitor monthly queries and report on the types of queries and any trends.
  • Improve fiduciary metrics by working with the PCCM Post placement team to identify and resolve complex matters.
  • Attend weekly cash meetings with Fiduciary to tackle top items and provide actionable improvements.
  • Manage output of the CSD team to Fiduciary matters.
  • Provide technical support via training and query handling to the CSD Specialists to improve their knowledge of invoicing related matters.
  • Audit a random postbook to gauge competency levels within the CSD team.

Requirements

  • High attention to detail.
  • Ability to work individually and in a team.
  • Relevance experience within the insurance industry preferred.
  • Understanding of insurance risk and actuarial principle preferred.
  • Excellent listening, organisation, and presentation abilities.
  • An organised, highly personable, and approachable individual, who is a skilled communicator.
  • Willingness to learn and share knowledge.
  • Invoicing experience; guiding on queries and reporting bad practice.
  • Knowledge and experience in fiduciary performance in high priority; Cash, Bureau Payable, Funding and Client Debt items.

About Aon

Aon is a global professional services firm that helps clients make better decisions to protect and enrich the lives of people around the world. We are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Our Culture

We encourage a diverse workforce and offer a comprehensive benefits package. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working.