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Client Relationship Operations Lead
2 months ago
Aptia is a transformative leader in the realm of employee benefits and pension administration services, dedicated to enhancing the administration landscape for the better.
We are committed to supporting over seven million individuals in leading healthier and more fulfilling lives. At Aptia, we prioritize investment in our team’s learning and development, fostering unique career trajectories for our employees, who are the foundation of our organization.
Our team exemplifies our core values daily, striving to exceed client expectations, continuously evolve, and cultivate authentic long-term relationships.
If you are looking to be part of a dynamic sector within a company culture that is adaptable and focused on your professional growth, this role may be the right fit for you.
Key ResponsibilitiesAs a Client Operations Manager, you will oversee the strategic commercial advancement and operational management of client relationships and service solutions for a designated portfolio of clients, representing Aptia with integrity at all times.
Your role will involve:
- Managing key client accounts with a focus on operational activities based on established KPIs.
- Understanding and addressing client needs effectively while managing risks and adhering to established procedures.
- Overseeing financial aspects and providing essential financial data for business operations and audits.
- Acting as the commercial lead for clients, implementing innovative financial and contractual solutions as necessary.
- Possessing a thorough understanding of the complexities involved in pension scheme administration.
- Demonstrating solid expertise in defined benefit schemes.
If you believe this opportunity aligns with your career aspirations, we encourage you to consider this role.
