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Night Receptionist

2 months ago


The Royal Town of Sutton Coldfield, United Kingdom The Belfry Full time
About The Belfry Hotel & Resort

The Belfry Hotel & Resort is a premier destination for luxury and relaxation, boasting 300+ luxurious bedrooms and suites, multiple dining options, and world-class golf courses. Our commitment to excellence extends to our team, who strive to deliver exceptional experiences for every guest.

Role Overview

This role is a key part of our overnight operations, ensuring seamless guest experiences from check-in to check-out. As a Receptionist, you will be responsible for:

  • Efficiently managing reception duties, including guest registration and key issuance
  • Providing top-notch customer service, resolving issues promptly, and identifying opportunities to enhance guest experiences
  • Collaborating with colleagues to maintain a welcoming and efficient environment
About You

We're looking for a skilled and enthusiastic individual with:

  • Excellent customer service skills and a passion for delivering exceptional experiences
  • Previous experience in a hotel or similar environment (not essential)
  • Ability to work effectively in a fast-paced environment and adapt to changing situations
What We Offer

As a valued member of our team, you can expect:

  • A competitive hourly rate, including base pay and gratuities
  • A zero-hours contract with opportunities for flexible scheduling and extra hours
  • Ongoing training and development opportunities to enhance your skills and career
  • A comprehensive benefits package, including wellness programs, discounts, and recognition schemes
Our Culture

We're a community that values individual growth, teamwork, and making a positive impact. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – guide our actions and decisions, ensuring we deliver exceptional experiences for our guests and each other.