Front of House Supervisor
17 hours ago
We are seeking a highly motivated and experienced Front of House Supervisor to join our team at RedCat Pubs. As a key member of our management team, you will be responsible for delivering exceptional customer experiences and leading a high-performing team to achieve outstanding results.
Key Responsibilities:- Team Enablement: Foster a culture of learning and development, and support the growth of your team members through coaching and mentoring.
- Commercial Awareness: Understand the importance of effective marketing initiatives and customer feedback in driving business growth and profitability.
- Customer Focus: Provide exceptional customer service, even in high-pressure situations, and ensure that every customer leaves with a positive experience.
- Compliance Management: Demonstrate due diligence in health and safety, food safety, and risk assessment, and ensure that all team members are aware of their responsibilities.
- Product Expertise: Develop a deep understanding of our products and services, and be able to communicate their benefits to customers.
- Venue Maintenance: Ensure that the venue is always clean, tidy, and welcoming, and communicate any issues to senior management.
- Stock and Cash Handling: Accurately manage and record stock, cash, and rotas, and take responsibility for security, wastage, and profit margins.
We are looking for someone who is passionate about delivering exceptional customer experiences and leading a high-performing team. If you have a strong commercial awareness, excellent communication skills, and a passion for hospitality, we would love to hear from you.
At RedCat Pubs, we are committed to providing industry-leading lifestyle-enhancing spaces that inject excitement back into the hospitality sector. We believe that every employee should carry out their role with integrity, care, and respect, and we are looking for someone who shares our values.
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