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Airfreight Operations Coordinator

2 months ago

Egham, Surrey, United Kingdom WTA Group Full time

About WTA Group

We are a leading international logistics company, dedicated to supporting businesses of all sizes and industries with their growth strategies through effective logistics solutions.

With over 100 years of experience, we have built a reputation for exceptional customer service and a strong commitment to our employees and customers.

Key Responsibilities

Operations

  • Manage import and export requirements for assigned clients and overseas agents, ensuring timely and efficient delivery.
  • Resolve discrepancies or delays, communicating effectively with clients and overseas partners as needed.
  • Negotiate with suppliers to secure the best service and pricing for clients.

Customer Service

  • Deliver exceptional customer communication, ensuring a high level of service and satisfaction.
  • Collaborate with other departments to achieve key performance indicators (KPIs).
  • Maintain client and department standard operating procedures (SOPs).
  • Identify and report opportunities for development and improvement.
  • Manage credit limits and ensure timely receipt of duty and VAT payments.

Administration

  • Create Cargowise shipments and manage order management and tracking information.
  • Complete sales and purchase e-billing, as well as job costing and profit details.
  • Upload commercial documents to eDocs/Cargowise and process deferment account records.
  • Load non-conformance exceptions to Cargowise, as applicable.

Compliance

  • Ensure compliance with all customs requirements and stay up-to-date with changing laws and regulations.
  • Represent the company's best interests, adhering to company values and maintaining a positive work environment.

Requirements

  • At least 3 years of experience in airfreight operations, preferably within the freight forwarding or logistics industry.
  • Strong team player with attention to detail and a commitment to professionalism.
  • Excellent customer service skills and knowledge of import and export airfreight, customs, and CargoWise.
  • Desirable skills include working knowledge of hazardous materials and experience with CargoWise.

Company Benefits

  • Profit-sharing bonus
  • Pension contribution
  • Life assurance
  • Income Protection insurance
  • Full training pathway
  • Employee Assistance Program