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Betting Transaction Specialist
2 months ago
About the Role
We are seeking a skilled and customer-focused individual to join our team as a Casual Tote Assistant at the Arena Racing Company. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless betting experience for our customers.
Key Responsibilities
- Gain and maintain a thorough understanding of our betting products and services, including various types of bets and minimum spends.
- Prepare for customer interactions by setting up cash and betting terminals, ensuring a smooth and efficient experience.
- Manage cash transactions accurately and securely, following company procedures and regulations.
- Clarify bets with customers to ensure correct placements, adhering to our strict policies and procedures.
- Safeguard cash and transactions by adhering to security protocols and verifying customer identities.
- Reconcile cash and complete accurate reports, maintaining the highest standards of integrity.
- Ensure compliance with all relevant regulations, including those related to vulnerable persons and money laundering.
- Provide exceptional customer service, creating a positive and welcoming experience for all customers.
- Work efficiently to meet tight deadlines and optimize betting opportunities.
What We Offer
As a Casual Tote Assistant with the Arena Racing Company, you will have the opportunity to work in a dynamic and fast-paced environment, developing your skills and expertise in customer service and betting operations. We offer a competitive compensation package and opportunities for career growth and development.
