Customer Transaction Specialists

3 weeks ago


Birmingham, Birmingham, United Kingdom Arena Racing Company Full time

Betting Terminal Operative

About the role

To deliver exceptional customer experiences in accordance with the company's policies and procedures, ensuring seamless transactions and compliance with Gambling Commission Regulations.

Key responsibilities for this role include:

Key Responsibilities

  • Develop and maintain a deep understanding of various betting types and minimum spend requirements.
  • Prepare to receive customers by setting up betting terminals and managing cash transactions with precision and accuracy.
  • Ensure customer bets are clarified and placed correctly, adhering to company procedures and minimizing errors.
  • Safeguard cash and transactions by adhering to security protocols and verifying customer identity.
  • Reconcile cash transactions by completing accurate cash reports and maintaining a secure environment.
  • Adhere to Gambling Commission guidelines, prioritizing vulnerable persons and money laundering prevention.
  • Provide exceptional customer service, creating a positive impression and responding to customer needs in a timely manner.


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