Front Desk Associate

6 days ago


Poole, Poole, United Kingdom Greene King Full time
Receptionist Job Description

We are seeking a skilled and friendly Receptionist to join our team at Greene King. As a Receptionist, you will be the first point of contact for our guests and will play a vital role in ensuring their stay with us is enjoyable and memorable.

Key Responsibilities:
  • Provide exceptional customer service to our guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Check guests into their hotel rooms, ensuring all necessary information is accurate and up-to-date.
  • Answer telephone enquiries and deal with customer complaints in a calm and composed manner.
  • Maintain the front of house area, ensuring it is clean, safe, and well-maintained at all times.
Requirements:
  • A positive and friendly attitude, with a passion for delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Confidence in using computer systems and software, with the ability to learn new systems quickly.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work for a well-established and respected company, with a strong commitment to customer service.
  • Training and development opportunities, to help you grow and succeed in your role.

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