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Front Desk Associate

2 months ago

Poole, Poole, United Kingdom Hotel Du Vin Full time

**Job Summary**

We are seeking a highly motivated and enthusiastic Front Desk Associate to join our team at Hotel Du Vin. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable experience.

**Key Responsibilities:**

  • Provide warm and welcoming service to all guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including checking in and out guests, handling room assignments, and processing payments.
  • Work closely with the hotel's management team to ensure that all guests' needs are met and exceeded.
  • Develop and maintain a thorough knowledge of the hotel's services and amenities, as well as local attractions and events.
  • Contribute to the overall success of the hotel by participating in team meetings, suggesting improvements, and taking on additional responsibilities as needed.

**Requirements:**

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • High school diploma or equivalent required; hospitality or customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to lift up to 25 pounds and stand for long periods of time.

**What We Offer:**

  • A competitive hourly rate of £11.95.
  • A fun and dynamic work environment with opportunities for professional growth and development.
  • A comprehensive training program to help you succeed in your role.
  • A generous benefits package, including paid time off and holidays.