Chiropractic Assistant/clinic Receptionist

6 months ago

Poole, United Kingdom Life Balance Chiropractic Full time

**Customer Experience is really important to us, so this role is crucial to keeping our clients delighted which is our success. No experience in the industry is required.**

**Coachable early-stage or later-stage professionals that don't yet have experience in this industry....or coachable mums with kids in school looking for a job that can fit into your life. This is for you**

Wouldn't you rather be in a job that involves making a real difference in people's lives? Are you looking for a team that will support and challenge you to grow and be better?

**Put your organization skills, people skills, phone manner, computer skills and a strong desire to help others and passion for great service to use**.

Life Balance Chiropractic Centre is looking for new part-time Clinic Assistants/Receptionists for our busy and expanding Poole Clinic. The role advertised is for 3 to 4 shifts per week plus overtime when required. The required shifts for this position are a combination of 7.30am-1.30 pm and 1.30pm-7.40pm. Wednesday mornings 9.00 am-12.00 pm and one Saturday morning once a month is mandatory.

At Life Balance Chiropractic Centre our team are coachable and has the humility to seek out, welcome and implement feedback. They are self-motivated and self-directed learners. In fact, lateness, excuse-makers, problem bringers and pessimists don't last long here. Our team work together and share the credit. In fact, glory hogs, stars, blamers and those eager to escape accountability or act entitled don't last very long here either. Our team genuinely care and connects with each other and our clients. They respect each other, are positive, take personal responsibility, love to be held and hold each other accountable to high standards of behaviour and performance. They are other-orientated, self-aware and act with empathy. In fact, those ignorant, who find blame and fault and don't want to be pushed out of their comfort zone or take ownership and personal responsibility don't last long here.
Our team use system thinking for any recurring tasks and challenges that either they or our clients face, knowing the little details make the most significant difference. In fact, those that like to make it up as they go or don't like using proven systems and best practices as well as improving them just don't last here. We are not for everybody. If you aren't self-motivated, hate being coached, collaborating, sharing credit and getting to know your team and clients on a personal level. Or if you don't like taking personal responsibility, aren't resourceful and don't use a system thinking approach then we're probably not for you.

**What does a typical day look like and what will I be working on?**

Your days combine inbound sales follow-up calls to inquiries, healthcare and office roles to ensure new and current clients have the best possible experience.

A typical day for you is getting up early or coming in the afternoon to arrive a the office to open up, make sure you and the chiropractors are prepared for clients coming in. You are the main customer experience provider as such you'll be responsible for making sure clients have a great experience from the moment they begin a relationship with us.

All phone calls and inquiries are handled by you. You will be using our proven checklist-first approach and systems to attend to inquiries; answer phone calls and make timely follow-up calls with potential customers who have shown interest and enquired about our service. You will be their trusted advisor to them, do a need/wants analysis and book them as new clients and take payment to confirm.
You manage the diary and accurately maintain the client account database. Scheduling appointments, taking payment, and guidelines for care. You'll be following up with, rescheduling no-shows or cancellations and reactivating past inactive clients.

You'll be warmly greeting, smiling and making them feel welcome and comfortable. Checking in and out of clients, responding to client questions, building long-term relationships, and encouraging clients to refer. You'll ensure all front desk admin is up to date and accurate; such as cashing up, inventory, and current promotions. You'll be involved in marketing campaigns and posting for our social media, as well as booking and supporting events.

You will be committed to excellence by attending regular weekly training on a Wednesday morning, as well as being flexible to cover your teammates when required. You also perform any other duties to assist the chiropractors may ask. Patient education, X-ray taking and processing (we pay for training/qualification for this), assisting in client assessment, history taking and assisting the chiropractors with various treatment protocols. You'll keep the centre clean and tidy to a very high standard and protect sensitive patient information. When problems arise, you will remain calm, troubleshoot and come up with timely solutions.

**What will I need to do to succee

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