Receptionist
1 day ago
Receptionist Role at Frasers Hospitality
Frasers Hospitality, a global hospitality leader, is seeking a skilled Receptionist to join our team. As a Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in experience.
Key Responsibilities:
- Deliver outstanding customer service to guests, responding to their queries and requests in a professional and efficient manner.
- Manage the front office department, ensuring the smooth operation of the reception area and resolving any issues that may arise.
- Work collaboratively with the team to achieve excellent guest satisfaction and loyalty.
- Develop and maintain a thorough knowledge of the hotel's services and amenities, ensuring that guests are aware of the options available to them.
- Process guest transactions, handle payments, and maintain accurate records.
Requirements:
- Proven experience in a similar role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Eligibility to work in the UK.
About Frasers Hospitality:
Frasers Hospitality is a global hospitality leader, operating 7 properties in the UK, including Fraser Suites, Fraser Place, and Fraser Residence. We offer a range of accommodations for short and long stays, perfect for business and leisure travelers.
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