Process Assistant

1 week ago

Newport, Newport, United Kingdom Pertemps Full time

Job Summary

Pertemps is seeking a highly skilled Process Assistant to join our team in the Government Finance Department at SSCL. As a Process Assistant, you will play a crucial role in delivering a high-quality finance service to multiple clients.

Key Responsibilities

  • Contribute to the delivery of a high-quality finance service to multiple clients, ensuring timely and accurate processing of financial transactions.
  • Manage payroll overpayments and staff debt services with sensitivity, handling complex and personal information with integrity.
  • Manage staff debt services, resolving queries and escalating issues as necessary.
  • Liaise confidently with internal stakeholders and colleagues to ensure cases are brought to a satisfactory conclusion.
  • Resolve queries and escalate accordingly, maintaining records for audit purposes.
  • Support line management with additional tasks as required.

Essential Skills

  • Excellent communication skills, with experience in managing casework, queries, and policy issues, leading to the resolution of exceptions.
  • Ability to work to strict deadlines and follow detailed policy documents.
  • Excellent organizational skills, with attention to detail, accuracy, and good problem-solving skills.
  • Experience in dealing with difficult conversations.
  • Effective team player, able to work independently.
  • Experience in providing high-quality customer service, creating confidence and trust.

Desirable Skills

  • Experience working in a finance-based environment.
  • MS Excel skills and experience with other MS products, such as Access.
  • Experience with Oracle.
  • Experience working with teams across multiple sites.
  • Good negotiating and decision-making skills.
  • Experience in staff debt and/or overpayments case management, with some form of debt collection experience.
  • Basic experience in payroll.

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