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Process Assistant

2 months ago

Newport, Newport, United Kingdom Pertemps Recruitment Ltd Full time
Job Description

Job Title: Process Assistant - Salary Overpayment/Staff Debt Team

Job Type: Full-time

Location: Remote (with occasional on-site work)

Job Description:

We are seeking a highly organized and detail-oriented Process Assistant to join our Salary Overpayment/Staff Debt Team. As a key member of our team, you will be responsible for managing payroll overpayments and staff debt services with sensitivity, often involving the management of complex and personal information with integrity.

Key Responsibilities:

  • Contribute to the delivery of a high-quality finance service to multiple clients
  • Manage payroll overpayments and staff debt services with sensitivity, often involving the management of complex and personal information with integrity
  • Manage staff debt services
  • Liaise confidently with internal stakeholders/colleagues to ensure cases are brought to a satisfactory conclusion
  • Resolve queries and escalate accordingly
  • Maintain records for audit purposes
  • Support line management with any additional tasks as and when required

Essential Skills:

  • Excellent communication skills and experience of being able to deal with the management of casework, queries, and policy issues, leading to the resolution of exceptions
  • Ability to work to strict deadlines and follow detailed policy documents
  • Excellent organizational skills, with attention to detail, accuracy, and good problem-solving skills
  • Experience of dealing with difficult conversations
  • Effective team player and work equally as well on their own
  • Experience of providing a high-quality customer service, which creates confidence and trust

Desirable Skills:

  • Experience of working within a finance-based environment
  • MS Excel skills and experience of other MS products, such as Access
  • Experience of Oracle
  • Experience of working with teams across multiple sites
  • Good negotiating/decision-making skills
  • Experience of staff debt and/or overpayments case management, some form of debt collection experience would be useful
  • Basic experience of payroll