Process Assistant

1 month ago


Newport, Newport, United Kingdom Pertemps TM Full time
Job Summary

We are seeking a highly skilled and experienced Process Assistant to join our team at Pertemps TM. As a key member of our Finance Service team, you will play a crucial role in delivering exceptional service to our clients.

Key Responsibilities
  • Contribute to the delivery of a high-quality Finance Service to multiple clients, ensuring timely and accurate processing of financial transactions.
  • Manage payroll overpayments and Staff Debt services with sensitivity, handling complex and personal information with integrity.
  • Manage staff debt services, resolving queries and escalating issues as necessary.
  • Liaise confidently with internal stakeholders and colleagues to ensure cases are brought to a satisfactory conclusion.
  • Resolve queries and escalate accordingly, maintaining accurate records for audit purposes.
  • Support line management with additional tasks as required.
Essential Skills
  • Excellent communication skills, with experience in managing casework, queries, and policy issues, leading to the resolution of exceptions.
  • Ability to work to strict deadlines and follow detailed policy documents.
  • Excellent organisational skills, with attention to detail, accuracy, and good problem-solving skills.
  • Experience of dealing with difficult conversations.
  • Effective team player, able to work independently and as part of a team.
  • Experience of providing a high-quality customer service, creating confidence and trust.

If you are a motivated and experienced professional looking for a new challenge, please apply with your CV.


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