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Process Assistant

2 months ago

Newport, Newport, United Kingdom Pertemps TM Full time

Job Title: Administrator

**Job Summary:**

We are seeking a highly skilled Administrator to join our team at Pertemps TM. As a key member of our Finance Service, you will play a crucial role in delivering exceptional service to our clients.

**Key Responsibilities:**

* Contribute to the delivery of a high-quality Finance Service to multiple clients
* Manage payroll overpayments and Staff Debt services with sensitivity, often involving the management of complex and personal information with integrity
* Manage staff debt services
* Liaise confidently with internal stakeholders/colleagues to ensure cases are brought to a satisfactory conclusion
* Resolve queries and escalate accordingly
* Maintain records for audit purposes
* Support line management with any additional tasks as and when required

**Essential Skills:**

* Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions
* Ability to work to strict deadlines and follow detailed policy documents
* Excellent organisational skills, with attention to detail, accuracy and good problem-solving skills
* Experience of dealing with difficult conversations
* Effective team player and work equally as well on their own
* Experience of providing a high-quality customer service, which creates confidence and trust

**What We Offer:**

* Competitive salary
* Opportunity to work with a reputable company
* Chance to develop your skills and career

If you are interested in this role, please apply with your CV.