Lead Receptionist

1 month ago

London City of, United Kingdom Maven Leisure Careers Full time

Are you an exceptional Receptionist looking for a new opportunity?

We are seeking a friendly and approachable individual who enjoys engaging with guests and creating memorable experiences.

WHY CHOOSE MAVEN LEISURE?

  • Flexible working hours to suit your lifestyle
  • Increased share of service charge after six months of employment
  • Enjoy half-price food and beverages at any ETM Group or Maven Leisure venue for you and up to five friends, any day, any time
  • Complimentary birthday lunch at your venue
  • Access to free counselling, legal advice, and hardship grants through our 24/7 employee helpline
  • Membership of Wagestream, allowing access to up to 40% of your earnings between pay periods
  • Generous employee referral incentives
  • Discounts on shopping at various high street retailers

ABOUT MAVEN LEISURE

Maven Leisure is a growing hospitality group based in London, known for its diverse collection of bars and restaurants. We prioritize quality, personality, and unforgettable experiences for our guests.

As a member of the Maven family, you will embody our EPIC values: excellence, passion, integrity, and challenge, ensuring these principles resonate within our back-of-house operations.

ABOUT THE ROLE

We are looking for a skilled and enthusiastic Receptionist to serve as the welcoming face of our venue, enhancing the guest experience. You will be responsible for greeting guests upon arrival, ensuring smooth and efficient seating arrangements, and assisting with administrative tasks and incoming calls. You will also collaborate with the management and events team to address inquiries.

The ideal candidate will possess:

  • Outstanding guest service abilities
  • Experience in a high-quality, fast-paced hospitality setting
  • Leadership skills to guide a team
  • A meticulous eye for detail and impeccable presentation
  • Excellent communication capabilities
  • The ability to build strong relationships with guests
  • A passion for exceeding guest expectations
  • Familiarity with the Opentable reservation system

We understand that hospitality can be demanding, but it is also incredibly rewarding. As part of the Maven family, we support each other with positivity and teamwork.

The base hourly rate for this position is competitive, and you will also benefit from a share of the service charge, distributed among all staff through a Tronc Point system. While we cannot guarantee specific service charge amounts, the advertised hourly rate reflects a fair estimate of the average salary for this role, including both base pay and tronc.

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