Shop Manager

2 weeks ago


Beckenham, Greater London, United Kingdom Sense Full time

About the Role

We are seeking a highly motivated and experienced Retail Team Lead to join our team at Sense. As a Retail Team Lead, you will be responsible for leading and inspiring a team of volunteers to deliver exceptional customer service and drive sales growth in our charity shop.

Key Responsibilities

  • Lead and motivate a team of volunteers to achieve sales targets and deliver excellent customer service
  • Develop and implement effective sales strategies to drive revenue growth and maximize income generation for the charity
  • Ensure the shop is maintained to a high standard, including visual merchandising and stock management
  • Build and maintain relationships with customers, suppliers, and other stakeholders to promote the charity and its work
  • Monitor and report on sales performance, customer feedback, and other key metrics to inform business decisions

About Sense

Sense is a leading charity that supports people with complex disabilities. We believe that everyone should have the opportunity to live a fulfilling life, and our charity shops play a vital role in raising awareness and income to support our work.

What We Offer

  • A competitive salary and benefits package
  • The opportunity to work for a leading charity that makes a real difference to people's lives
  • A supportive and collaborative team environment
  • Excellent training and development opportunities
  • A generous annual leave entitlement

Requirements

  • Proven experience of leading a team in a retail environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong business acumen and analytical skills
  • Passion for customer service and sales growth


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