Customer Ambassador

1 week ago


Oxford, Oxfordshire, United Kingdom FirstGroup Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Ambassador. As a key representative of Great Western Railway, you will be responsible for delivering exceptional customer experiences across our stations.

Main Responsibilities
  • Provide proactive support to customers, ensuring their journey is smooth and enjoyable.
  • Act as a point of contact for customers, addressing their queries and concerns in a professional and empathetic manner.
  • Work collaboratively with colleagues to maintain a clean and safe environment, ensuring our stations are welcoming and accessible to all.
Requirements
  • Excellent communication and interpersonal skills, with the ability to connect with customers from diverse backgrounds.
  • Proven experience in a customer-facing role, with a strong track record of delivering high-quality service.
  • Ability to work flexibly, including weekends and bank holidays, to meet the needs of our customers.
  • Basic knowledge of Microsoft Office and web-based applications, with the ability to learn new systems quickly.
What We Offer

As a Customer Ambassador, you will enjoy a range of benefits, including:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • The chance to work in a dynamic and supportive team environment.
  • Free rail travel across the GWR network for you and your family.

We are an equal opportunities employer, committed to creating a diverse and inclusive workplace. If you are passionate about delivering exceptional customer experiences and have the skills and enthusiasm to succeed in this role, we encourage you to apply.



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