Order Management Specialist
2 weeks ago
As a Customer Order Processor within a reputable engineering and construction firm, you will play a vital role in ensuring customer satisfaction through effective order management.
Location:
Nottingham
Salary:
£28,000 - £32,000 plus training, benefits, and pension contributions.
Role Responsibilities:
1. Manage a high volume of customer inquiries through various communication channels.
2. Accurately process orders to meet customer specifications and enhance their experience.
3. Address and resolve customer inquiries regarding product offerings and services.
4. Handle customer complaints with empathy and strive for satisfactory resolutions.
5. Collaborate with clients to optimize order sizes and reduce delivery frequency.
6. Maintain precise customer account information.
7. Ensure effective communication with customers, colleagues, and third parties to achieve successful outcomes with a focus on quality.
Candidate Profile:
The ideal candidate will possess:
- Exceptional attention to detail and strong communication skills.
- Experience in customer service and order processing within a technical or engineering environment.
If you are interested in this opportunity, please submit your CV for consideration.
Keywords:
Customer Service Executive, Order Processing, Customer Service Coordinator, Project Administrator, Engineering Administrator, Engineering Coordinator.
Ernest Gordon Recruitment Limited operates as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
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