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Service Advisor
2 months ago
We are seeking an experienced Service Advisor to join our team at Pybus Recruitment. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of service.
Key Responsibilities:- Drive customer satisfaction by providing a courteous and efficient reception experience.
- Manage the relationship between customers and our dealership, ensuring that their needs are met and exceeded.
- Effectively manage the service process, ensuring that all work is completed to a high standard and on time.
- Go beyond the standard process to deliver exceptional customer service, identifying opportunities to improve the customer experience.
- Deliver effective value-added sales solutions to customers, promoting our clients' products and services in an ethical and professional manner.
- Administrative experience, with a strong focus on customer service.
- Able to handle sensitive and confidential information with discretion.
- Excellent communication and customer service skills, with experience handling complaints and resolving issues.
- Evidence of customer-facing administrative experience, with a strong understanding of customer needs and expectations.
- Experience in a selling/customer service environment, with a proven track record of delivering exceptional customer service.
- Full driving license held for a minimum of 6 months, with fewer than 9 penalty points.
- Evidence of 'Right to work in the UK'.
- A competitive salary and bonus structure, based on performance.
- A comprehensive benefits package, including 33 days annual leave, pension scheme, and life assurance.
- Opportunities for career development and progression, within a dynamic and supportive team.
- A fun and inclusive work environment, with a focus on teamwork and collaboration.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we would love to hear from you.
