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Supply Chain Support Specialist

2 months ago

Ashford, Kent, United Kingdom Brake Bros Limited Full time
About the Role

We are seeking a highly skilled and motivated Supply Chain Support Specialist to join our team at Brake Bros Limited. As a key member of our Supply Chain team, you will be responsible for providing exceptional customer service and support to our internal stakeholders.

Key Responsibilities
  • Manage the Supply Chain support desk mailbox and phone lines, ensuring timely and effective resolution of customer queries.
  • Understand and prioritize issues, ensuring resolution targets are achieved and customer satisfaction is maintained.
  • Run daily reporting for Supply Chain to support service delivery and identify areas for improvement.
  • Communicate clearly and concisely with customers, ensuring their needs are met and expectations are exceeded.
  • Build relationships with customers and key stakeholders, maintaining confidence and trust in our Supply Chain operations.
  • Assist in reaching Supply Chain and Service targets, including order amendments, substitutions, and large order management.
About You

We are looking for a customer-focused individual with excellent communication and problem-solving skills. You will have a good understanding of Supply Chain operations and be able to thrive in a fast-paced, demanding environment. If you are a team player with a passion for delivering exceptional customer service, we want to hear from you.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development within our Supply Chain team.
  • A collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance.
Qualifications and Experience

We are looking for a highly skilled and motivated individual with a good understanding of Supply Chain operations. You will have excellent communication and problem-solving skills, with the ability to work effectively in a team environment. If you have a passion for delivering exceptional customer service and are looking for a new challenge, we want to hear from you.