IT Support Specialist

2 days ago


Mansfield, Nottinghamshire, United Kingdom PKF-Francis Clark Chartered accountants & business advisers Full time

About PKF-Francis Clark Chartered Accountants & Business Advisers

We are a leading firm of chartered accountants and business advisers, providing a wide range of services to individuals and businesses across the UK.

Job Summary

We are seeking an IT Support Technician to join our team, providing technical support to our 800+ users across our 9 offices.

About the Role

This is an exciting opportunity for an IT graduate or experienced individual to join our busy IT department and contribute to the development and maintenance of our IT provision.

Key Responsibilities

  • Provide front-line IT desktop support remotely or in-person
  • Support and help deliver user training for new starters
  • Help with user administration, including setting up new users in Active Directory and Exchange
  • Assist with the building and maintaining of end-user hardware
  • Carry out general departmental administration, including usage and manipulation of spreadsheets and asset databases
  • Support IT projects and roll-outs

Requirements

  • Good people skills, confidence, and a willingness to help
  • Excellent communication skills, including a good phone manner and clear writing style
  • Organisation and accuracy when dealing with data and software
  • A broad-based knowledge and interest across all aspects of IT, including Windows 10 Operating System and Microsoft Office 365 products
  • Good troubleshooting skills
  • Awareness and appreciation of security and confidentiality within a professional services environment

Desirable Skills

  • Citrix
  • Business and Accounting applications
  • MS Teams
  • Document Management Systems
  • iOS / mobile phone support

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within the company.


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