Insurance Claims Professional

6 days ago

Manchester, United Kingdom First Central Insurance Management Ltd Full time

Job Summary:

We are seeking a highly skilled Claims Specialist to join our team at First Central Insurance Management Ltd. As a Claims Specialist, you will play a critical role in handling a variety of motor claims, ensuring fair and timely settlements for customers while adhering to our company's philosophy of claim ownership.

Key Responsibilities:

  • Proactively record, manage, and settle claims aligned to our file ownership principles and procedures, while maintaining files within our service standards.
  • Be accountable for the management of your caseload and deliver against your key performance objectives.
  • Accurately and promptly reserve all files within our reserving philosophy.
  • Process payments on claims files and within your authorities.
  • Continuously monitor for potential fraudulent claims and act according to guidelines.
  • Agree on liability within existing case law and accident circumstances.
  • Adhere to all regulatory requirements, including Consumer Duty, DPA, AML, and Anti-Bribery principles.
  • Comply with the Group Code of Conduct and Fitness and Propriety policies.
  • Perform duties and tasks as directed within the Customer & Operations pillar to ensure all departments function effectively and efficiently.
  • Continuously assess and improve the claims process to provide the best possible service to customers.
  • Collaborate with other teams and departments to drive business improvements.

Requirements:

  • Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty).
  • Proven customer service experience.
  • Strong expertise in handling complaints.

Skills:

  • Critical thinking and problem-solving skills.
  • Good communication skills, both verbal and written.
  • Negotiation and influencing skills.
  • Good time management and organisational skills.
  • Strong customer service skills.
  • Good IT, numeracy and literacy skills.

Behaviours:

  • Customer-focused.
  • Embrace and incorporate the Company Values.
  • Attention to detail and accuracy.
  • Self-motivated and enthusiastic.
  • Focused on developing skills.
  • Able to work independently and as part of a team.
  • Organized and proactive.
  • Flexible and positive.
  • Collaborate effectively with various teams and departments.
  • Strives to drive business improvements to contribute to the success of the business.

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