Assistant Night Manager

1 month ago

Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

About Apex Hotels

We're a family-owned business that genuinely cares about our guests and each other. Our values of Trust, Passion, Friendliness, and Teamwork support us to be ourselves and bring our personality, passion, and ideas to the role.

Role Overview

We're looking for an Assistant Night Manager to join our Front Office Team. As a key member of the team, you'll be responsible for delivering an exceptional experience to our guests while ensuring their safety and security throughout their stay.

Main Responsibilities

  • Lead the reception team to deliver an exceptional arrival and departure experience, complete regular quality checks, and monitor the safe and secure working environment.
  • Act on all guest feedback, respond to guest reviews, and update guest profiles accordingly.
  • Ensure compliance with all Apex financial, privacy, data security, and H&S procedures.
  • Walk around the property, picking up on details that require attention and Health & Safety matters that need action.
  • Produce nightly reports and ensure all procedures are followed.

About You

We want to welcome people with different experiences and from different places into our Apex family. To excel in this role, you'll have:

  • Excellent standards
  • Uses initiative
  • Is self-aware and able to evaluate their own work
  • Has a customer service attitude
  • Has the ability to multi-task and provides excellent attention to detail
  • Previous experience of working within a Front Office/Nights environment at a Supervisory level is essential.

What We Offer

We offer a competitive rate of pay, a generous range of employee benefits, including 29 days holiday, access to an external Employee Assistance Programme, in-house company interactive employee communication APP, entry to our state-of-the-art gym and pools, healthy meals, training and development from day one, and more.

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